Stockholm, September 2025. Elbilsvaruhuset.se, one of Sweden’s fastest growing companies in EV charging and energy storage, has chosen Done as its installation platform to scale delivery while keeping full control of quality, timelines and costs.
“We are impressed by Elbilsvaruhuset.se’s momentum and how thoughtfully they run operations and customer delivery, automating what should be automated and keeping personal service where it matters,” says Malin Granlund, CEO and co-founder at Done.
“Done has become a core part of how we run installations as our business grows. The platform makes it simple to coordinate our own crews and add capacity from Done’s network where needed. As volumes rise, we get scalability without losing control, and a customer journey we can follow in real time,” says Filip Sernhede, CEO at Elbilsvaruhuset.se.
How Elbilsvaruhuset.se delivers at scale
With thousands of installations across Sweden and customer satisfaction at the top of the market, Elbilsvaruhuset.se now runs the full journey in one system, from order to completion. In practice they:
- match certified installers to each job and time window, which shortens lead times
- use fixed prices with in-app add-ons that customers approve digitally, which reduces disputes and speeds invoicing
- apply the Swedish Green Technology credit with correct documentation, which lowers admin
- work with photo checklists and AI review, plus a shared timeline for Elbilsvaruhuset.se, installer and customer, which cuts revisits and support tickets
- monitor SLAs with live status by region and partner, and issue customer invoices and installer self-bills automatically with VAT and references, with exports to Fortnox for a faster month end
Elbilsvaruhuset.se, connected systems for a better customer experience
Elbilsvaruhuset is integrating the platform with its own in-house, custom-built CRM system. Open APIs and plug-ins also allow connections from Done to other tools such as Salesforce, Hubspot, Shopify, WooCommerce, NetSuite, Slack and Microsoft Teams. Finance runs per market with local VAT and currency handled, with optional split payouts when activated.
Built for scale with flexibility
The Nordic market for EV charging and home energy saw turbulence in 2024. Many companies within the market went bankrupt, especially those with large in-house field teams, and many companies are now shifting to an asset-light model with subcontractors.
Elbilsvaruhuset.se has continued to grow through this period. They keep operations lean, using subcontractor capacity with a standardised process and live oversight at every step. They have maintained high installation quality and very high customer satisfaction across channels and regions. “We have been able to scale while keeping installations, finance and support lean, and we maintain the same strong level of control,” says Filip Sernhede.
AI that reduces errors and speeds delivery
Elbilsvaruhuset.se is among the first to adopt Done’s new AI features. The module analyses customer-uploaded photos to suggest the right materials before the visit. This reduces order errors, saves time and improves the customer experience.
Next step
Elbilsvaruhuset.se will scale installation capacity across Sweden, then assess launches in selected European markets with partners. Done supports multi-country rollouts with local tax and compliance, language and pricebook templates, unified reporting and rapid onboarding of installer networks. This gives Elbilsvaruhuset.se a repeatable playbook to enter new markets quickly while maintaining quality and transparency.
About Elbilsvaruhuset.se
Elbilsvaruhuset.se delivers end-to-end EV charging and energy storage solutions for homes and businesses. Since 2021, the company has helped thousands of customers electrify with the right products, installation and support, and is a charging partner to leading automotive brands and resellers.
About Done
Done is the pan-European installation platform for EV chargers, batteries, and heat pumps. It connects OEMs, energy companies, resellers, and installers in a single workflow that unifies dispatch, communication, quality control, and finance. The platform has delivered more than 20,000 green installations with a 4.8 out of 5 customer rating. Open APIs and plug-ins let partners sync data and automate end to end, with connectors for HubSpot, Fortnox, Salesforce, WooCommerce, NetSuite, Slack, Teams and more. Finance runs per market with local VAT and currency handled, and optional split payouts to installers, partners and channel partners. Learn more at doneinstallations.com.
For more information, contact:
Malin Granlund
CEO & Co-founder, Done
malin@doneinstallations.com
+46 70-33 55 081